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Avaya L 2 &L3 Engineer

Avaya L 2 &L3 Engineer

ConfidentialHyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Pune
9 days ago
Job description

Troubleshoot Avaya telephony systems including CM, SM, AES, SBC, EPM,POM,CMS and Messaging.

  • Analyze call flows, traces, and logs for diagnosing issues.
  • Resolve issues related to SIP, H.323, PRI, and VoIP call failures
  • Perform daily system health checks and maintenance.
  • Manage user and agent configurations, extensions, VDNs, vectoring, and hunt groups.
  • Maintain and administer voicemail systems (e.g., Avaya Aura Messaging, Modular Messaging).
  • Implement configuration changes as per approved change requests.
  • Coordinate with L3 / vendor teams for complex changes or upgrades.
  • Apply patches or firmware updates in coordination with L3 support.
  • Maintain updated configuration and issue-resolution documentation.
  • Generate regular reports on incident trends, uptime, and capacity

Skills Required

Avaya, Aes

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Engineer • Hyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Pune