Senior Software Engineer - Full Stack

Senior Software Engineer - Full Stack

Senior Software Engineer - Full Stack

Req ID# : IN

Job Description : About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Summary of Primary Job Responsibilities :

• Collaborate with technology managers to gather and understand application and system requirements.
• Analyze business and technical requirements, define architecture, and delegate development tasks appropriately.
• Upgrade and enhance existing applications to meet evolving business needs.
• Develop detailed technical specifications and documentation.
• Write clean, scalable, and maintainable code for enterprise-grade applications.
• Review, debug, and optimize code to ensure high performance and adherence to best practices.
• Provide technical leadership, mentorship, and support to junior developers, including conducting code reviews and knowledge sharing sessions.
• Deploy functional and secure websites, software applications, and services.
• Draft and maintain technical documentation, including software operating procedures and release notes.
• Train and support junior staff, helping them grow technically and professionally.
• Track and manage project deliverables using appropriate tools and methodologies.
• Assist in the execution of quality assurance processes and help manage production releases.
• Monitor and report project / task progress, identifying risks, issues, and proposing solutions to management.
• Document, review, and obtain approval for all project changes; manage change implementation to ensure alignment with project goals.
• Provide ongoing production support and incident management, including on-call support, issue resolution, and documentation.
• Collaborate with cross-functional IT teams to enhance infrastructure and systems integration.
• Work closely with Business Analysts to ensure adherence to defined end-to-end processes and contribute to continuous process improvement.
• Partner with Compliance and Security teams to meet all relevant compliance and security standards.

Education & Experience :

Typical Qualifications :

Required (5 to 7 years)

Knowledge & Abilities :

Working Conditions :

#LI-JB1

#LI-Remote

Job Segment : Computer Science, Software Engineer, Cloud, Business Process, QA, Technology, Engineering, Management, Quality