Senior Associate

Senior Associate - International Voice Process

To schedule an Interview call - HR SHOAIB

Requirements : -

• Excellent Communication in English.
• Prior experience in US / UK / Australian voice process.
• Fluent English Communication Skills (verbal & written) must be clear, confident, and

neutral / accent-neutral.

Job Description :

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities :

Identify and resolve customer complaints by providing timely solutions.

Maintain a high level of customer satisfaction by addressing inquiries promptly.

Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.

Work collaboratively with cross-functional teams to resolve escalated issues.

Interested Candidates Can Contact & share Resume To - HR SHOAIB

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