Senior Counselor

Type : Full-Time, In-Office (No Work from Home)

Location : Chandigarh

About the Role

As a Senior Counselor, you will handle end-to-end applications for Australia and ensure high standards of compliance and student satisfaction. This role is ideal for candidates who are detail-oriented, process-driven, knowledgeable about Australia’s admission and visa regulations and passionate about supporting international students. You will report directly to the Destination Manager – Australia and support in daily workflow management, training, and operational updates. On occasion, you may need to work longer hours during busy admission cycles and coordinate with UK and Australia University partners.

Roles & Responsibilities

1. Application Management & Compliance

• Provide backend support by managing the complete application process for students applying to Australian institutions; from receiving offers to handling final visa documentation.
• Assess academic transcripts, financials, SOPs, and supporting documents before submission to ensure adherence to institution-specific checklists.
• Coordinate with the designated admissions officer to ensure that GS (Genuine Student) evaluations meet all compliance requirements while ensuring the timely provision of necessary documentation.
• Review and format Statements of Purpose (SOPs) for visa and institutional requirements, offering constructive edits where necessary.
• Review Offer Letters, acceptance forms, and financial documents in preparation for CoEs or further visa steps.
• Ensure all applications are processed and submitted within internal timelines and before institutional deadlines.
• Maintain high accuracy while uploading and verifying documents on partner portals or internal systems.
• Stay updated with the latest policy changes in Australian admissions and visa rules to ensure compliance and avoid rejections.
• Coordinate with visa processing teams to hand over complete files post-CoE issuance.

2. Agent & Counselor Coordination

3. Reporting & Workflow Management

4. Student Support & Evaluation