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Digital Retail Specialist
Digital Retail SpecialistAdorn Silver • Republic Of India, IN
Digital Retail Specialist

Digital Retail Specialist

Adorn Silver • Republic Of India, IN
1 day ago
Job description

About Us : Adorn Silver is a premium silver-gifting brand that blends timeless craftsmanship with modern e-commerce convenience. We specialise in hallmarked, personalised silver gifts for every occasion - bringing sophistication, trust, and seamless online shopping together in one destination.

Founded by Mihir Bakhai and backed by the legacy of Anupam Silver , a name known for authentic, hallmarked silver for decades. This heritage of quality and trust forms the foundation of Adorn Silver’s modern, digital-first gifting experience.

Location : Lower Parel, Mumbai

Working Model : Onsite

Days : Monday to Saturday ( WFH on Saturdays)

Timings : 10AM to 7PM

Budget : 7- 8 LPA (depending on experience)

Experience : 3-5 years

About the Role : We’re looking for an E-commerce Manager who has hands-on experience with Amazon marketplace, Shopify, and day-to-day order operations for a D2C brand. The ideal candidate comes from a premium consumer brand background, understands polished digital retail workflows, and is confident handling both marketplace and website operations with a data-driven approach.

Marketplace Management (Amazon)

  • Take end-to-end ownership of Amazon store launches, growth, and day-to-day optimization.
  • Develop and maintain A+ Content, manage Brand Store setup, and optimize listings with SEO and targeted keywords.
  • Track store performance and drive campaigns, deals, and paid ads to boost visibility and sales.
  • Analyze metrics, reviews, and ratings to identify opportunities for continuous improvement.

Shopify & Website Operations

  • Update product pages, content, and inventory status.
  • Ensure smooth order capture and coordination with fulfilment.
  • Assist with website promotions and product launches.
  • Order & Inventory Management

  • Track daily orders, returns, and dispatch status across all platforms.
  • Coordinate inventory replenishment with the warehouse team.
  • Maintain accurate stock levels across Amazon, Shopify, and the website.
  • Analytics & Reporting

  • Prepare concise weekly / monthly performance reports.
  • Monitor KPIs like traffic, conversion, sales, and AOV.
  • Identify trends and opportunities to optimize product placement, campaigns, and cross-sell / upsell initiatives.
  • Cross-Team Coordination

  • Work with design / content for product creatives and updates.
  • Collaborate with operations for stock, dispatches, and order accuracy.
  • Customer Experience & Quality Control

  • Monitor order accuracy, packaging quality, and delivery SLAs to ensure a premium customer experience.
  • Coordinate with the CX team to resolve order-related queries, returns, and escalations efficiently.
  • Track customer reviews and ratings across platforms.
  • Marketing & Growth Support

  • Support performance marketing teams with inputs for ads, keywords, best-performing SKUs, and consumer insights.
  • Execute promotional calendars -BBD, Prime Day, Festive Sales, and brand-specific campaigns.
  • Process Optimization

  • Identify gaps in order flow, payments, returns, or inventory sync and build SOPs for efficiency.
  • Recommend tech / automation tools (Order management apps, reporting dashboards, review tools, etc.)
  • Requirements :

  • 3+ years of experience in e-commerce operations with a premium D2C brand.
  • Strong working knowledge of Amazon Seller Central.
  • Hands-on experience with Shopify;
  • good UI / UX understanding is a plus.

  • Good analytical skills and comfort with performance tracking.
  • Detail-oriented, organized, and efficient with multi-platform workflows..
  • Ability to manage multiple stakeholders and deadlines
  • Create a job alert for this search

    Digital Specialist • Republic Of India, IN

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