IT Service Delivery Lead - Heritage

The IT Service Delivery Lead will proactively identify potential risks, lead efforts to mitigate them, manage vendor relationships, and ensure seamless collaboration between internal and external teams. This role involves overseeing the end-to-end IT service delivery process, managing a team of IT professionals, and maintaining a high level of customer satisfaction.

We live by four behaviours at M&G Global Services and we ask all our employees to :

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things