State Collections Lead

Role & responsibilities

• Strategy Development : Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies.
• Team Leadership : Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and meet collection targets.
• Performance Monitoring : Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks.
• Portfolio Management : Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed.
• Customer Interaction : Address customer inquiries on delinquent accounts, resolving disputes, and assisting with payment options or debt resolution.
• Reporting : Prepare and present regular collections activity reports, trends, and outcomes to senior management for informed decision-making and continuous improvement.
• Cross-Department Collaboration : Work closely with sales, customer service, and finance teams to improve collections effectiveness and reduce customer delinquency.
• Process Improvement : Identify and implement process enhancements, automation, and technology solutions to streamline operations, boost productivity, and optimize recovery rates.