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Associate Project Delivery

ConfidentialGurgaon / Gurugram

30+ days ago

Job description

Responsibilities Understanding, and analysing requirements given by customers and communicating with the tech / product team for the same

Creates service requests within the supplied Customer Relationship

Management (CRM) system Data management and analysis for pattern recognition Provides direction to customers promoting online self-service and web-based solutions

Escalates to Technical Support unresolved customer issues Keeps up to date on client performance requirements, product line and service offerings

Achieves specified performance goals Additional responsibilities as required Ready to learn and upskill to a technical role Normally receives general instructions on routine work, and detailed instructions on new projects or assignments

Will be expected to work independently

Problem-solving and troubleshooting skilled Customer Focused Self-driven and independent and able to manage own time, goals & objective People-oriented and a team player Strong communication skills, and ability to build and maintain internal and external relationships Ability to work and perform under pressure

Skills Required Fluent English

Additional languages are beneficial

Prior experience in technical project delivery or support is beneficial

Skills Required

Agile Methodologies, Project Planning, Risk Management, Stakeholder Engagement, Quality Assurance

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Associate Project • Gurgaon / Gurugram