Customer Service Representative

The Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Manage customer inquiries through various communication channels with professionalism and courtesy
• Provide accurate information and timely resolution to customer issues
• Document customer interactions and feedback in CRM systems
• Identify and escalate complex issues to the appropriate departments when necessary
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction
• Identify opportunities for process and service improvements
• Maintain a positive, customer-focused attitude in all interactions

Qualifications