Architect, Digital Imaging (ABBYY Flexicapture and Adobe E sign)

Overview

The main purpose of this role is to provide Development and Operations Support for the Adobe Esign / Digital Imaging platform and ABBYY Flexicapture.

This role will also be accountable for partnering with the IT Operations manager to provide Delivery and Sustain Support such as project hyper care support, transition to Sustain. He / she will also partner with the IT Operations manager, to maintain and reduce Adobe and ABBYY ticket backlog through incident management, change management and problem management.

This position requires excellent communication, and 'hands-on' technical capability to deliver quality fixes / solutions.

Responsibilities

Provide development and sustain support. This includes the following :

• Providing technical (configuration / development) support, which includes collaboration, configuration, and software development as it relates to Adobe eSign and other Digital Imaging Products.
• Develops reports to display sustain metrics, detailed work plans, schedules, and status reports.
• Recommends / takes action to direct the analysis of problems.
• Provides visibility to team impediments / risks and helps eliminate them.
• Communicates and collaborates broadly with IT stakeholders and business partners related to sustain support.

Qualifications

Skills Required

Aws, docusign , Api Integration, Azure