Backend Support || Gurgaon

I. Job Summary

To perform intermediate level tasks / activities related to the process / business the employee is aligned with.

II. Essential Duties and Responsibilities

• Understands business fundamentals and standard operating procedures
• Maintains professional and productive relations and communications with internal customers.
• Follows standard procedures and introduces all new procedures into daily routine.
• Meets or exceeds individual productivity requirements.
• Resolves problem invoices with the highest degree of urgency.
• Returns or resolves quality control issues in problem queues.
• Generate reports, create MIS for the related role if advised.
• Meets or exceeds individual productivity requirements as laid down by the managers.
• Other duties may be assigned as needed by supervisor / manager.

III. Qualifications

A. Required Qualifications

• Any graduate can apply except Tech-Freshers.
• Pursuing any degree or result awaited candidates are not eligible.

B. Preferred Qualifications

• 0 to 5 years of experience.
• Preferred Backgrounds: Backend support, operations support, BPO/KPO
• Dress Code: Formal attire is mandatory