Gainsight Architect and Administrator

The Gainsight Architect and Administrator will lead the design, configuration, and ongoing management of the Gainsight platform to support scalable customer success operations. This role bridges technical expertise with strategic business insight, ensuring Gainsight is optimized to drive retention, expansion, and customer health across the organization.

Key Responsibilities

• Platform Architecture & Configuration
• Architect and implement scalable Gainsight solutions, including workflows, dashboards, reports, and integrations with Salesforce and other enterprise systems.
• Translate business requirements into technical designs and configure Gainsight accordingly.
• Maintain system integrity, performance, and security across all Gainsight modules.
• Business Process Enablement
• Partner with Customer Success, Sales Ops, and RevOps teams to define and automate customer lifecycle processes.
• Design business rules that analyze customer data and trigger proactive engagement actions.
• Develop and maintain health score frameworks, risk indicators, and success plans.
• User Enablement & Support
• Provide day-to-day support for Gainsight users, including troubleshooting, permissions management, and training.
• Help drive adoption of Gainsight and Staircase AI platforms
• Create documentation and training materials to onboard new users and promote best practices.
• Monitor user activity and feedback to drive continuous improvement.
• Data Strategy & Integration
• Collaborate with data teams to ensure accurate and timely data feeds into Gainsight.
• Manage integrations with Salesforce, Azure Synapse, and other platforms to enrich customer insights.
• Ensure data hygiene and alignment with enterprise architecture standards.

Qualifications

Preferred Skills

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Skills Required

Salesforce, Azure Synapse, Systems Integration, Business Process Design, Data Analytics