Technical Lead - ServiceNow

Job Description

Role : ServiceNow Technical Lead.

Required Technical Skill Set : ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules.

Desired Experience Range : 6 - 8 Years.

Location of Requirement : Chennai, Tamil Nadu, India.

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge / guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile / Scrum methodology

Behavioral competency

Good-to-Have

Responsibility of / Expectations from the Role