Alliance & Partnerships - Payments and Loyalty

Key Responsibilities :

• Strategic New Age projects : To monitor new age trends in payment aggregator, lending
• and loyalty space and driving new strategic initiatives
• Loyalty Program Management : Develop and manage credit card loyalty programs,
• including rewards redemption, customer engagement strategies, and program
• enhancements.
• Regulatory Compliance : Ensure adherence to Indian regulatory requirements (e.g., RBI
• guidelines) related to credit card payments and loyalty programs.
• Vendor Management : Work with third-party vendors, payment gateways, and loyalty
• program partners to enhance service delivery and customer satisfaction.
• Data Analysis & Reporting : Analyze transaction data, customer behavior, and loyalty
• program performance to provide insights for business growth.
• Customer Experience : Collaborate with customer service teams to handle escalations
• related to payments and loyalty programs, ensuring a seamless customer experience.
• Project Management : Lead or support projects related to the introduction of new payment
• solutions or enhancements in the loyalty space.
• Cross-Functional Collaboration : Work closely with product, technology, compliance, and
• marketing teams to ensure alignment of payment and loyalty strategies with broader
• business goals.

Skills Required

Data Analysis, Product, Technology, Vendor Management, Reporting