.NET L2 Support Engineer

Location : Bidadi (Bengaluru)

Job Type : Full-Time

Experience Level : 3–6 years

• Provide Level 2 support for .NET applications, including web and desktop-based systems.
• Investigate and resolve application issues , bugs, and performance bottlenecks.
• Collaborate with L1 support, development, QA, and infrastructure teams to ensure timely resolution of incidents.
• Analyze logs, exceptions, and database queries to identify root causes.
• Escalate unresolved issues to L3 / development teams with detailed documentation.
• Monitor application health and performance using tools like AppDynamics, New Relic, or Azure Monitor .
• Participate in incident management , including on-call support and post-incident reviews.
• Maintain knowledge base and documentation for recurring issues and resolutions.
• Assist in deployment support , configuration changes, and minor code fixes if required.