Regional Head - Digital Banking

Regional Leadership

Develop and execute regional strategies to drive digital adoption aligned with national and organizational goals. Set performance targets for the region and ensure alignment with the bank's digital business objectives. Lead, mentor, and support Area Heads and their teams to achieve strategic outcomes.

Program Management

Oversee the planning, execution, and monitoring of digital adoption programs and campaigns across the region. Ensure efficient deployment of resources to maximize customer onboarding and usage of digital banking products. Evaluate program effectiveness and make improvements as needed.

Team Management

Manage a diverse regional team, including Area Heads, Digital Banking Champions, and Team Leaders. Foster a collaborative and high-performance culture, providing training, support, and development opportunities to enhance team capabilities.

Stakeholder Engagement

Collaborate with internal departments, external partners, bank branches, and area offices to ensure seamless implementation of digital adoption strategies. Represent the region in meetings and provide regular updates on regional performance.

Performance Monitoring

Track, analyze, and report on key performance indicators (KPIs) related to digital adoption. Identify trends, highlight success stories, and pinpoint areas for improvement. Ensure all activities comply with regulatory requirements and internal policies.

Customer Focus

Champion a customer-centric approach in all regional digital adoption initiatives. Address customer feedback proactively and implement solutions to improve the digital customer experience.

Innovation and Continuous Improvement

Identify and integrate new technologies and processes to boost digital adoption. Stay updated on industry trends and best practices to keep the region competitive. Lead continuous improvement initiatives to enhance operational efficiency and effectiveness.

Financial Management

Prepare, manage, and monitor the budget for digital banking adoption activities in the region. Ensure expenditures align with financial goals, and identify cost-saving opportunities without compromising service quality.

Risk Management

Identify risks related to digital adoption initiatives and develop mitigation strategies. Ensure compliance with data privacy and security regulations. Implement policies to protect customer information and bank assets.

Skills Required

Program Management, Team Development, Stakeholder Management