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Educational Services Representative

Educational Services Representative

XYLEM LEARNINGThiruvananthapuram, Republic Of India, IN
2 days ago
Job description

Job Title : Admission Executive

Location : Trivandrum

Department : Admissions

Position Summary

We are seeking a dedicated and personable Admission Executive to manage and lead the student admission process. As the first point of contact for prospective students and their families, you will play a vital role in guiding them through every stage of the enrollment journey. This role requires a proactive communicator with excellent organizational skills and the ability to represent our institution with professionalism, empathy, and care.

Key Responsibilities

Managing Student Inquiries

  • Respond promptly to inquiries from prospective students and parents via phone, email, and in-person interactions.
  • Provide accurate and transparent information regarding academic programs, entry requirements, and the admission process.

Application Processing

  • Review and verify application forms for accuracy and completeness.
  • Track and manage essential documentation such as transcripts, ID proofs, and test results.
  • Admission Guidance

  • Support applicants and their families throughout the admission process.
  • Offer personalized guidance, address queries, and ensure a smooth and positive enrollment experience.
  • Event Coordination

  • Organize and participate in admission-related events such as open houses, info sessions, and campus tours.
  • Represent the institution at educational fairs and external recruitment events.
  • Data and Records Management

  • Maintain accurate records of prospective students and application statuses using CRM tools.
  • Generate reports to track performance, trends, and admission targets.
  • Policy Compliance

  • Ensure all admission procedures comply with institutional policies and applicable regulations.
  • Stay updated on changes in education policy and adapt procedures accordingly.
  • Collaboration and Strategy

  • Work closely with the marketing team to plan and execute effective student recruitment campaigns.
  • Coordinate with academic departments to resolve applicant-specific concerns.
  • Continuous Improvement

  • Gather and analyze feedback from applicants and newly enrolled students to enhance the admission process.
  • Experience & Qualifications

  • Bachelor’s degree in any discipline (preferred background in Business, Education, or Marketing).
  • Prior experience in admissions, counseling, or customer service is an advantage.
  • Key Skills

  • Excellent communication and interpersonal skills
  • Strong organizational and time-management abilities
  • Proficiency with CRM tools and MS Office
  • Attention to detail and strong problem-solving aptitude
  • Ability to manage multiple priorities in a fast-paced environment
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    Educational • Thiruvananthapuram, Republic Of India, IN

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