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▷ Apply Now! AGM - Cloud Operations

Vodafone Idea LimitedMumbai, Maharashtra, India

3 hours ago

Job description

Role

Cloud Operations

Job Level / Designation

Function / Department

Cloud Gov and Service Assurance

Location

Mumbai

Job Purpose

Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
To ensure 100% availability of the deployed cloud infrastructure.
Streamline cloud operational processes to ensure healthy and robust network.
Achieve set benchmarks for cloud KPI’s
Facilitate technology discussions, prioritization and governance to ensure timely execution
Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
Alignment with SNOC / CODE / OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
Work towards automation for various routine activities to reduce manual interventions and increase efficiency.

Key Result Areas / Accountabilities

Decision on maintenance upgrade and FNI

Change request approval for Service affecting and Service threatening operational changes

Operational processes review, adopt and implement process changes

Driving OEM Care support & support SNOC / circle for case closure such as repetitive faults

Analyze incidences, involve in design related re-engineering of solution in improving system availability

Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities

OEM governance to support circles for ongoing / recurring issues

Analyze spare requirement basis fault trends, and share to CODE team for procurement

Arranging solution from Vendor on operational related concerns

Initiate competency building programs for operational teams basis requirements

On-boarding SNOC and circle teams on changes in operational model basis organizational needs

Drive circle and SNOC for roll-out of new changes / improvements / upgrades on Live nodes based on CODE and vendor recommendations

Trigger CODE team to resolve operational challenges related to product or solution

Gov and drive traffic migration requirement to support consolidation and capacity optimization

Life cycle management of the deployed cloud infrastructure

Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability

Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure

Initiate automation of routine activities and reduce manual intervention.

Develop triggers for various events to reduce TAT for resolving reported issues.

Track and get the issues resolved reported in cloud infrastructure

Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support

Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure

Core Competencies, Knowledge, Experience

Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.

Understand the intricacies of each vendor product deployed in the network

Experience in handling LIVE operations to judge given situation and take appropriate decisions

Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations.

Hands on experience in deploying open-stack (NFVI) cloud infrastructure

Good understanding of CEPH based storage

Good understanding of Openstack services, Undercloud and Overcloud Concepts.

Good understanding of SDN technologies

Hands on experience in updating / modifying networking of cloud infrastructure

Good Understanding of Docker and Container.

Must have technical / professional qualifications

1. BE / B. Tech in Electronics & Communication

2. Training / certifications in relevant cloud technology Private / Public / Hybrid cloud)

3. Linux advance Training / certifications

4. Open stack Training / certifications

Years of Experience

10+ years of experience. (3-4 years in Cloud operations is must)

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