No longer accepting applications
Technical Support Engineer - Immediate Joiner only
MovateJamnagar, IN18 hours ago
Job descriptionHandle Complexity : Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication : Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders. Produce Clear Documentation : Write clear, well-structured emails, documentation, and case notes on complex technical subjects. Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to troubleshoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills
We are looking for enthusiastic Tech Support / Help Desk Engineers to join our team in Hyderabad .
📌 Open Positions
- Engineer : 1–5 years experience | 50 openings | CTC : 3 – 6.5 LPA
Service desk Support Engineer | Job Description
Summary :
Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented.
Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to :
This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.
You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
Principle duties and responsibilities | Job Description :
Must Have Skills :
Knowledge, Skills and Abilities :
Create a job alert for this search
Technical Support Engineer • Jamnagar, IN
Related jobs
- Promoted
Resident Engineer – Kubernetes & Portworx
CMK Resources, Inc.Jamnagar, IN CMK Resources Resident Engineer – Kubernetes & Portworx.Remote - based in India working U.EST standard time business hours.
compensation expectation of up to 30 lakhs per annum depending on experie...Show moreLast updated: 30+ days ago
- Promoted
VOIP Support Engineer
clientjamnagar, gujarat, in Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 20 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Jamnagar, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Principal Technical Engineer(Configurations)
Qinecsa SolutionsJamnagar, IN We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform.
The ideal candidate will be dynamic ...Show moreLast updated: 22 days ago
- Promoted
L1 Support Engineer
SaasAntjamnagar, gujarat, in The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 23 days ago
- Promoted
Senior Full Stack Engineer
KodeKloudJamnagar, IN DevOps, Cloud Computing, and IT.Our hands‑on learning platform is trusted by.Interviews and onboarding are entirely virtual.
Candidates must have the right to work where they reside and be able to o...Show moreLast updated: 9 days ago
- Promoted
Technical Lead
ValueMomentumjamnagar, gujarat, in Hyderabad Preferred ( Open to Remote also).We are seeking a highly skilled and hands-on.The ideal candidate will be responsible for designing optimal solutions, leading development efforts, and pro...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Cimpressjamnagar, gujarat, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 20 days ago
- Promoted
Technical Advisor - Kernel Networking
WatchGuard TechnologiesJamnagar, IN Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 10 days ago
- Promoted
Zuora Senior Technical Specialist
TradewebJamnagar, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
Tier 1 Technical Support Engineer
Trantorjamnagar, gujarat, in Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 22 days ago
- Promoted
PKI Technical Support Engineer
CloudLabs IncJamnagar, IN CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 15 days ago
- Promoted
AEM Engineer
Insight GlobalJamnagar, IN Adobe Experience Manager (AEM).The team is now expanding AEM capabilities beyond web content into.This is a hands-on development role within a fast-moving team focused on building and optimizing cu...Show moreLast updated: 14 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Jamnagar, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Full Stack Engineer
Insight Globaljamnagar, gujarat, in Insight Global (on behalf of our client).Hours : MUST WORK US HOURS - NIGHT SHIFT INDIA.LPA - 35 LPA based on experience.
Need to be available to start within 2-3 weeks or sooner.Immediate (No Notice...Show moreLast updated: 30+ days ago
- Promoted
Full Stack Engineer
AideWiser SolTekJamnagar, IN AWS (EC2, Lambda, S3, RDS, DynamoDB, etc.Design, develop, and maintain backend services using.Net Core / MVC and frontend components using React.
Build and scale backend systems on AWS cloud infrastru...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Alvaria CXJamnagar, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Technical Implementation Engineer
Y MeadowsJamnagar, IN Technical Implementation Engineer.Y Meadows is a United States-based company specializing in artificial intelligence and automation solutions.
We provide a low-code automation platform that streamli...Show moreLast updated: 21 days ago