Digital Workplace Solution ArchitectTata Consultancy Services • Bengaluru, Republic Of India, IN
Digital Workplace Solution Architect
Tata Consultancy Services • Bengaluru, Republic Of India, IN
19 days ago
Job descriptionSound knowledge of ServiceDesk operation process, Tools and Analytics Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.) Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & collaboration. Digital workplace automation tools & platforms (ignio™ DWS, Nexthink, Nanoheal, Systrack etc.) Strong Experience with at least one Orchestration & automation platform (ServiceNow Orchestrator, Ansible, etc.) Exposure & experience with, Aternity, 1E Tachyon Exposure to ITSM tools (Ex : ServiceNow, BMC Remedy) 5+ experience in Workplace (EUC) & SD operations or overall, 5+ years of experience with Automation solution in ServiceDesk / wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation At least one implementation experience of SD / workplace automation solution (EUC) and / or ServiceDesk automation solution Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now / Cherwell / Remedy), Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA) Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer Knowledge of chat / voice bot integration experience on Bot (Ex : RASA, Kore.AI) Ability to spot & mine automation interventions opportunities in various sub processes Good experience in MS Excel, Power point and Word
Location : Anywhere in India
Job Description
- mandatory
SN
Required Information
Details
Role
Digital Workplace (SD & EUC) Automation Solution Architect
Required Technical Skill Set
Good to have Technical Skill Set
Desired Experience Range
5 to 15 years
Location of Requirement
PAN India
Desired Competencies (Technical / Behavioral Competency)
Must-Have
(Ideally should not be more than )
Good-to-Have
SN
Responsibility of / Expectations from the Role
Author Automation Solution for SD and EUC Automation deals. Defense / support defense (including presentation and demo) of automation solution with customers
Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team)
Defence / support defence (including presentation and demo) of automation solution with customers
Support Geo Sales & Solution Team with various customer meeting preparation
Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal
Support Geo Sales & Solution Team with various customer meeting preparation.
Develop & share reusable solution assets / frameworks with rest of the solution team
Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing
Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat / Voice bot, contact centre product
Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption
10
Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
Create a job alert for this search
Solution Architect • Bengaluru, Republic Of India, IN
Related jobs
Cloud Solutions Architect
Getronics • Bengaluru, Republic Of India, IN
An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as an Enterprise Architect Team Purpose This is a high level, prestigious position in the Clo...Show more
Last updated: 30+ days ago • Promoted
PowerApps Solution Architect
GyanSys Inc. • Bengaluru, Republic Of India, IN
Gyansys is looking for Senior Powerapps Developer with one of our internal client requirement.Job Title : Senior PowerApps / Power Automate Developer.
We are seeking experienced Power Platform Develope...Show more
Last updated: 4 days ago • Promoted
Senior D365 Solution Architect
Best Infosystems Ltd. • Bengaluru, Republic Of India, IN
D365- Technical lead_Full-Time_Bangalore / Noida / Mumbai / Pune.Bangalore / Noida / Mumbai / Pune.Must have 8+ years hands-on Microsoft Dynamics CRM design and development experience.Well versed wit...Show more
Last updated: 4 days ago • Promoted
Senior Workplace Solutions Architect
Zyeta • Bengaluru, Republic Of India, IN
We partner with leading global enterprises to deliver high-quality, immersive environments that reflect their culture and business vision.
Our culture is defined by ownership, agility, and excellenc...Show more
Last updated: 8 days ago • Promoted
Digital Workplace Presales Solution Architect
HCLTech • bangalore, karnataka, in
Role : Presales Solution Architect - DWP.Location : Noida / Chennai / Bengaluru.Presales experience in Workplace area and Customer facing role in the current organization.
Excellent writing and oral co...Show more
Last updated: 7 days ago • Promoted
Principal Presales Solution Architect Digital Workplace Services
Unisys • Bengaluru, Karnataka, India
What success looks like in this role : .Gather and analyse client requirements (RFI / RFP / RFQ) and volumetrics (e.SLAs contacts and events count AHT ToT etc).
Set solution and pricing strategy work ind...Show more
Last updated: 24 days ago • Promoted
Microsoft 365 - Solution Architect
Grant Thornton INDUS • bangalore, karnataka, in
We are looking for a Senior Microsoft 365 Professional with a proven track record of delivering enterprise-grade solutions across the Microsoft ecosystem.
This role demands deep hands-on experience ...Show more
Last updated: 1 day ago • Promoted
D365 F&O Solutions Architect
Sonata Software • Bengaluru, Republic Of India, IN
In today's market, we observe a distinct duality in technology adoption.On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their ...Show more
Last updated: 22 days ago • Promoted
Workplace Solution Architect
Tata Consultancy Services • bangalore, karnataka, in
The Workplace transformation / END USER COMPUTING Architect – Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities.The Workpl...Show more
Last updated: 22 days ago • Promoted
Digital Workplace Architect / Workplace Architect
Tata Consultancy Services • bangalore, karnataka, in
TCS is hiring for Digital Workplace Architect / Workplace Architect.Skills required : Digital Workplace, Presales, End User Computing, Service Desk.
Desired Experience Range : 8 to 15 years.Preferred / ...Show more
Last updated: 12 days ago • Promoted
Principal Presales Solution Architect - Digital Workplace Solutions
Confidential • Bengaluru / Bangalore, India
What Success Looks Like In This Role.Gather and analyse client requirements (RFI / RFP / RFQ) and volumetrics (e.SLA's, contacts and events count, AHT, ToT, etc,).
Set solution and pricing strategy, wo...Show more
Last updated: 26 days ago • Promoted
Principal Presales Solution Architect Digital Workplace Solutions
Unisys • Bengaluru, Karnataka, India
What success looks like in this role : .Gather and analyse client requirements (RFI / RFP / RFQ) and volumetrics (e.SLAs contacts and events count AHT ToT etc).
Set solution and pricing strategy work ind...Show more
Last updated: 27 days ago • Promoted
Lead Architect- Workplace Designer
Zyeta • Bengaluru, Karnataka, India
We partner with leading global enterprises to deliver high-quality, immersive environments that reflect their culture and business vision.
Our culture is defined by ownership, agility, and excellenc...Show more
Last updated: 30+ days ago • Promoted
Digital workspace
HCLSoftware • bangalore, karnataka, in
Experience 5 Years to 10 Years.The architect aligns technology strategy with business goals, driving digital transformation through cloud-based collaboration, endpoint management, automation, and u...Show more
Last updated: 12 days ago • Promoted
D365- Solution architect
Best Infosystems Ltd. • Bengaluru, Karnataka, India
D365- Solution architect_Full-Time_Bangalore / Noida / Mumbai / Pune Job title : D365- Solution architect Location : Bangalore / Noida / Mumbai / Pune Job Type : Full-Time Experience : 10-12 years ...Show more
Last updated: 30+ days ago • Promoted
D365 CE Solution Architect
Sonata Software • Bengaluru, Republic Of India, IN
Bangalore, India | Hyderabad | Chennai.Global Delivery Model (India–UK).We’re looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver except...Show more
Last updated: 22 days ago • Promoted
Solutions Architect
HCLTech • Bengaluru, Republic Of India, IN
Greetings From HCL Technologies!!!.I would like to know if you are interested in working with HCL TECH for role of Pega Lead and Architect.
Design & Review - Scalability & Extensibility.System Perfo...Show more
Last updated: 30+ days ago • Promoted
Microsoft D365 ERP Architect – Presales & Solution Design
Programmers.io • bangalore district, karnataka, in
Microsoft D365 ERP Architect – Presales & Solution Design.PAN India [first priority will be on candidates from either Jaipur, Hyderabad or Pune].
We are seeking a seasoned Microsoft Dynamics 365 ERP...Show more
Last updated: 22 days ago • Promoted