Customer success manager

ROLE : Manager – Customer Success (Open Position – 1)

LOCATION : Bangalore

REPORTING TO : VP, Customer Success

EXPERIENCE : 6 Years

BRIEF DESCRIPTION

As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals.

BROAD RESPONSIBILITIES :

Develop Engagement and Relationship at Executive and C-Level

Deliver Product Evangelization , workshops, and best practices to empower client teams.

Partner with Execs to create thought leadership, webinars, and other client partnership program.

Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.

Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.

Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.

Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.

Manage the entire upsell / cross sell cycle from lead generation to closure. This would include the following :

Prospect development & lead generation

Understanding business and technology scenario / needs

Identifying and qualifying opportunities

Product demonstrations

Preparation of proposals, SOW

Final negotiation and closure

QUALIFICATIONS

6+ years of experience in Customer Success,