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Transaction Monitoring - Manager

Transaction Monitoring - Manager

ConfidentialMumbai
30+ days ago
Job description

Key Responsibilities :

Team Management :

  • Lead, train, and supervise a team of field investigators across multiple regions.
  • Allocate field assignments based on priority, geography, and risk level.
  • Monitor performance and ensure timely completion of investigations.

Field Investigations :

  • Oversee and conduct field visits to merchants, agents, and customers to verify KYC details, investigate fraudulent transactions, and resolve high-risk cases.
  • Liaise with merchants, vendors, and partners to understand transactional discrepancies.
  • Document findings and collect necessary evidence (photographs, statements, transaction logs).

    • Risk Assessment :

  • Identify and evaluate patterns of suspicious activity and recommend preventive actions.
  • Coordinate with internal fraud analytics and monitoring teams for lead generation.

    • Compliance & Reporting :

  • Ensure field activities comply with internal policies, RBI guidelines, and legal standards.
  • Draft and review investigation reports and escalate critical issues to senior management.
  • Support the STR filing team with on-ground inputs and factual verification if required.

    • Stakeholder Coordination :

  • Work closely with Compliance, Legal, Fraud Risk, Customer Service, and Product teams.
  • Liaise with law enforcement agencies if required in complex or criminal cases.

    • Required Qualifications :

  • Graduate in any discipline (Bachelor s degree in Criminology, Commerce, or Law preferred)

    • Skills and Experience :

  • 8 years of experience in field investigations, fraud detection, or risk management in BFSI or Fintech
  • Experience managing field teams and working in a fast-paced digital payments environment
  • Strong analytical, problem-solving, and reporting skills
  • Good understanding of KYC / AML norms, payment frauds, and regulatory guidelines
  • Willingness to travel extensively (PAN-India or regional coverage)
  • Excellent interpersonal and verbal communication skills
  • Experience handling UPI, wallet, or merchant onboarding fraud
  • Knowledge of tools like Salesforce, CRM, or field investigation tracking platforms
  • Prior work experience in NBFC, Fintech, or PSP environment

    • Skills Required

    NBFC, fintech , Compliance, Legal

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    Manager Transaction Monitoring • Mumbai