AVP-Specialty Underwriting Operations (London Markets)

In this role, candidate will be responsible to lead the team of, UWS & DA resources supporting a large Global Re / Insurance Specialty P&C service provider with presence in UK (London Market). This is a niche functional lead role and will manage a span of ~75+ professionals across operations.

Responsibilities

Deep domain knowledge in all sub service lines within the Insurance & Reinsurance UWS, Delegated Authority Domain for a specialty Insurance service provider within London Markets

Delivering Value through transformation initiatives, ensuring Zero Surprise operations and Growing business with client

Deliver Tech and Data Analytics enabled operations on Transaction / outcome commercials

Adhering to client & contract requirements, manage client relationship independently till CXO levels and work with the client organization to ensure common objectives are delivered

Must Haves

Experience in Underwriting, Specialty and P&C Operations is mandatory

Experience in London Markets / Lloyd's of London with exposure to European Geography is a must have

P&L Management experience

Minimum qualifications

Lead the complete ambit of outsourced operations for UWS, & DA to ensure high levels of customer satisfaction for both functional and CXO stakeholders

Groom and enable career progression while encouraging Genpact culture (CI2). Achieve / exceed retention targets and driving continuous upskilling within teams.

Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings

Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda

Must be able to work with cross functional teams like Operations, HR, Service Line, Digital, Transformation, Transitions, etc.

Pro-active, ability to trouble shoot, work through organizational change scenarios.

Implement appropriate mechanisms to identify, understand and bring up performance gaps and / or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization

Experience to manage end-to-end client service delivery and P&L

Intellectual agility and analytical outlook

Preferred qualifications

Experience in managing UWS & DA operations and out of these relevant years in managing large teams and end-to-end service delivery