Information Technology Administrator

Company Description

Big Oh Tech is a global leader in IT solutions including software development, enterprise app development, staff augmentation, offshore outsourcing, and technical recruitment consulting. With a team of over 100 technology enthusiasts, we deliver scalable solutions to complex challenges, enhancing business revenue for our clients. Big Oh Tech is ISO 27001 & CMMI Level 3 certified, providing strategic, technical, and creative solutions. Our services encompass mobile app development, web development, and emerging technologies such as AI / ML, IOT, and blockchain, ensuring we stay ahead of the curve.

Responsibilities :

Install and set up Linux, windows systems and servers for organization-wide setup.

Set up the architecture of the system, including back-end databases and scripts for specific applications and use cases for organization.

Install, maintain, debug applications such as Apache Tomcat, Apache, PM2, NGINX, PostGresDB

Troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments

Evaluation of technology alternatives and vendor products.

Incidence management and root cause analysis

Perform routine system maintenance and resolve the issues

Review error logs and reported errors and seek out solutions

Monitor system performance to prevent slowdowns and crashes.

Examine daily traffic logs and reports or receive direct reports from end users

Develop and deploy solutions so that the system remains usable for all personnel.

Assess and Implement security programs, Install and manage these systems, conduct updates, create passwords and run check for viruses and spyware.

Perform server administration tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Managing periodic reporting on the progress to the management and the customer

Perform routine / scheduled audits of the systems, servers including backups, security and performance

Perform regular backup operations (Daily, Weekly) and implement appropriate processes for data protection, disaster recovery, and failover procedures

Qualification :

Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

2-5 years of database, network administration, system administration experience

System administration and IT certifications in Linux or windows or other network related fields are a plus

Strong knowledge of systems and networking software, hardware, and networking protocols

Experience with scripting and automation tools

A proven track record of developing and implementing IT strategy and plans

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Tools :

Git / Gitlab : Version control system and source code management setup

ELK / Prometheus / Zabbix / Nagios / Splunk : Continuous monitoring

Nginx / Apache / Tomcat / IIS /  HAProxy : Web and Proxy server

Postgres, MongoDB, MySQL, Cassandra : SQL & NOSQL database

AWS / Azure / GCP : Public Cloud Platform

DNS, DHCP, Email, Linux, Windows, Network :  Administrative Tools

Python /  Bash Shell /  Powershell /  Ruby : Scripting Language