AVP - Oracle Fusion Support Lead

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We are looking for an experienced Oracle Fusion Lead to join our Corporate Finance Technology (CFT) team. This role is responsible for providing first-line functional support for Oracle Fusion cloud ERP application, managing stakeholder expectations, and supervising a team of support analysts. The ideal candidate will possess strong domain knowledge, excellent problem-solving skills, and the ability to lead and coordinate support operations effectively.

As a Lead in Oracle Fusion Support, your responsibilities will include :

Functional Support & Issue Resolution

• Provide expert-level support across Oracle Finance Cloud modules : GL, AP, AR, Fixed Assets, Expenses, Cash Management, Transaction Tax, Intercompany, and BPM Approvals.
• Understanding of self-service procurement, approval workflows, Contract module, RFQ, receipt processing, Supplier management, etc will be an added advantage
• Troubleshoot complex issues across the Procure-to-Pay (P2P) and Record to Report (R2R) lifecycle.
• Good to have technical understanding of BIP, OTBI, OIC, VBCS, etc
• Analyse and resolve ServiceNow tickets, adhering to SLAs.
• Address functional issues through configuration changes and educating users on tool capabilities.
• Support version upgrades and lead service reviews with vendor.

Business Engagement and Change Process

Stakeholder Management

Team Leadership & Supervision

This role offers a unique opportunity to lead a high-performing support team, work on mission-critical financial systems, and engage with stakeholders across the enterprise. If you are passionate about Oracle Fusion, enjoy solving complex functional challenges, and thrive in a leadership role, we invite you to be part of our transformation journey.

Key Stakeholder Management

Internal

External

Knowledge, Skills, Experience & Educational Qualification

Required Knowledge & Skills

Preferred Knowledge & Skills

Educational Qualifications

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Skills Required

VBCS, Oracle Fusion, Otbi, Bip, OIC