Service Delivery Engineer

Responsibilities

• Building a personal relationship with key client staff;
• Successful Service Delivery;
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities - get things done, make things happen;
• Building service reports;

Technical documents update and arrangement.

Internal technical training to team and self-study for new technical and product

Removing all obstacles to customer satisfaction

Like to have :

Highly motivated self-starter; good relationship.

Builder with strong diplomacy skills.

Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.

Able to understand and deliver services which are provided on a 24x7x365 basis.

Must be able to work proactively and under pressure.

Willingness to travel (possibly internationally) and overnight when the role demands.