Assistant Manager – Learning & Development

Job Overview :

The Assistant Manager L&D is responsible for driving learning initiatives across the division, ensuring effective facilitation, process training support, stakeholder engagement, and continuous development for both trainers and employees. This role focuses on delivering impactful training programs, managing trainer performance, and fostering a culture of learning and innovation.

Key Responsibilities :

Primary Responsibilities Facilitation

• Conduct Insurance Domain training for new hires.
• Deliver inhouse TTT sessions for identified trainers.
• Facilitate Systems Training, Workflow Training, and Business Training workshops for learning continuity.
• Build and manage the Process Trainer Pool.
• Conduct need-based training such as Induction, behavioral training for PA / SPA, culture training, and ad-hoc sessions.

Process & Team Support

Communication

Ensure timely communication of training activities to internal and external stakeholders.

Stakeholder Management

Performance Management

Reporting

2. Continued Learning

3. Innovation

4. Behavioral Expectations

Qualifications & Skills

Ability to manage multiple