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Quality Monitoring Analyst
Quality Monitoring AnalystTP • Haryāna, Republic Of India, IN
Quality Monitoring Analyst

Quality Monitoring Analyst

TP • Haryāna, Republic Of India, IN
3 days ago
Job description

🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟

  • Process : Technical Support

What You’ll Do :

  • Monitor and evaluate calls to ensure service excellence & process adherence
  • Identify training opportunities and provide actionable feedback
  • Conduct performance audits and RCA for quality deviations
  • Prepare detailed weekly & monthly quality reports
  • Collaborate with operations & training teams to improve customer journey

    • What We’re Looking For :

  • Minimum 1–3 years of QA experience in a technical process (Voice / Non-Voice)
  • Strong analytical & problem-solving skills
  • Excellent communication & soft skills
  • Knowledge of QA tools, quality frameworks & calibration processes
  • Ready to work in rotational shifts & week offs
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    Quality Analyst • Haryāna, Republic Of India, IN