Service Desk Specialist-Freshers only

Job Title :

Service Desk (L1) Support

Location : Pune

Eligibility : B.E / B.Tech / BCA –

Freshers (2023–2025) only

with

PDC, PAN & CMM

CTC :

₹2.5 LPA (Fixed) + Shift Allowances + Performance Incentives

Role :

Provide L1 technical support via phone / email / chat; handle incidents & service requests; troubleshoot OS, O365, AD, VPN, basic networking & mobile / desktop issues.

Tools :

Work on ITSM platforms (ServiceNow / Remedy); log, update & escalate tickets as per SOPs.

Skills :

Strong English communication , analytical thinking, problem-solving, customer handling, attention to detail.

Shifts :

Must be flexible for rotational / night shifts; meet SLAs & maintain documentation accuracy.

Other :

Willing to relocate for training, join immediately, maintain confidentiality & follow ITIL-based processes.

Good to Have :

Basic understanding of Windows, O365, networking, and mobile / OS issues.

Training : 2 Months (Mysore) |

Work Location : Pune

Benefits :

Global exposure, structured training, and clear career-growth pathways from Day 1

Non Locals not eligible