Academic Counsellor

About upGrad :

Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs,

certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad

also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role :

As an Academic Counsellor, you will play a key role in guiding potential learners, helping them

identify the right career path, and showcasing how upGrad’s programs can accelerate their journey.

You will be responsible for driving enrollments and revenue by nurturing leads, providing

consultative counselling, and closing sales in a highly competitive environment.

5 Reasons to Join upGrad Offline Learning Centres

1. Performance Incentives : Target monthly incentive of INR 30,000, with potential to earn

1.5X / 2X of that based on performance.

2. Career Growth : Promotion opportunities in 1 year or lateral movement across other

Business Units at upGrad.

3. Continuous Upskilling : Access 100% free upGrad programs for yourself and a 50% discount

for your family.

4. Comprehensive Health & Wellbeing : Benefit from INR 5L medical insurance for yourself

and your family, plus a 24x7 mental health helpline for all-round support.

5. Employee Referral Bonus : Receive INR 15,000 for every successful employee referral –

bring great talent to upGrad and get rewarded.

Key Responsibilities

• Engage with potential learners through calls, video sessions, and in-centre meetings to

understand their career goals and recommend suitable programs.

• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into

admissions.

• Manage the complete sales lifecycle from first interaction to enrollment and post-sales

support.

• Track and improve key performance metrics such as counselling sessions, conversion rates,

and revenue.

• Maintain accurate learner records on CRM and share feedback with the Marketing team to

improve lead quality.

• Work closely with centre teams to ensure a smooth learner journey and high satisfaction

levels.

Skills & Experience :

• Graduate with 2–5 years of experience in consultative or B2C sales (education industry

exposure preferred).

• Strong communication, persuasion and relationship-building skills.
• Organized, detail-oriented and able to manage multiple priorities under pressure.
• Empathetic listener with ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate

on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual

orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.