Partner Support Executive Life & Health Insurance

Key Responsibilities :

• Provide ongoing support to partners in the Life and Health Insurance vertical.
• Act as the primary point of contact for partner inquiries and issues.
• Assist partners with product-related queries, policy issuance, claims processing, and other operational matters.
• Help partners understand and navigate insurance portals, ensuring they are equipped to utilize all available tools effectively.
• Coordinate with internal teams to resolve partner concerns in a timely and efficient manner.
• Support partner onboarding processes and ensure partners are fully trained on insurance products and systems.
• Monitor and track partner performance, ensuring adherence to company standards and business goals.
• Organize and deliver training sessions to keep partners up to date with product knowledge and industry regulations.
• Assist in resolving escalated partner issues and provide solutions to ensure smooth business operations.
• Ensure the seamless flow of communication between partners and the company.

Skills Required

Product Training, Query Resolution, Policy Issuance, Communication Skills