No longer accepting applications
Team Lead - Customer Support (SaaS or Application Support)
ManageArtworkstirunelveli, India2 days ago
Job description5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. Strong proficiency in SQL (queries, stored procedures, performance tuning), JavaScript & jQuery (DOM manipulation, AJAX, debugging) Intermediate knowledge in .NET Framework & C# (application structure, basic APIs, debugging) Excellent debugging and troubleshooting skills across web and backend systems. Proven experience in defining support processes and workflows. Strong relationship management skills; able to handle strategic and high-value customers. Excellent communication and interpersonal skills. Analytical mindset to monitor metrics and identify areas for improvement. Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). Experience working closely with Product and Engineering teams is a plus.
About company
ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.
Role & responsibilities
- Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues.
- Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows.
- Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns.
- Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements.
- Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement.
- Develop knowledge base articles, FAQs, and other self-service resources for customers.
- Train internal teams and new hires on product functionality and support processes.
- Build and manage a high-performing support team (if required in the future).
Preferred candidate profile
Create a job alert for this search
Team Lead • tirunelveli, India
Related jobs
)
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedThoothukudi, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 14 days ago
- Promoted
Inside Sales Team Lead
OpenHireThoothukudi, IN Conduct high-energy Tech AI webinars, demos, and sessions to engage and convert learners.Excel as an individual sales contributor — driving enrollments and hitting targets.Build strong rapport with...Show moreLast updated: 1 day ago
- Promoted
APAC AWS Alliance Lead
SoftwareOneThoothukudi, IN SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show moreLast updated: 15 days ago
- Promoted
Customer Support
NDAThoothukudi, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 12 days ago
- Promoted
Senior Application Support Engineer
ZellerThoothukudi, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Team Lead
ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITEDThoothukudi, IN Willing to work in night shift.Lead the property inspection operations in a multi-client environment ensuring adherence to service level agreements and quality standards.
Track team perfoJob Descrip...Show moreLast updated: 9 days ago
- Promoted
Oracle Cloud ERP Technical Lead
Hiresquad ResourcesThoothukudi, IN Oracle Fusion ERP Technical Consultant.Require min 4 years experience in Cloud / Fusion.Immediate Joiner or max 15 Days notice is preferred.
We are seeking an experienced Oracle Cloud ERP Technical Co...Show moreLast updated: 3 days ago
- Promoted
Odoo Lead
Love FurnitureThoothukudi, IN Kindly read the entire Job post and Odoo Development credentials is a must.At Love Furniture, we blend technology and design to bring high-quality, affordable home and office furniture to customers...Show moreLast updated: 1 day ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Thoothukudi, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
US Mortgage- Customer support
AltisourceThoothukudi, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 9 days ago
- Promoted
Oracle Technical Support – SCM
Best Infosystems Ltd.Thoothukudi, IN Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – SCM.Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufactur...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Support Engineer
StitchFinThoothukudi, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 18 days ago
- Promoted
Technology Lead - Coupa Source to Pay
Sunrise Systems, Inc.Thoothukudi, IN Contract Duration : 04 Months Contract.Remote – Need Someone who can start ASAP.Minimum of 8-10 years IT experience – in End-user industry or IT consulting or Systems Integrators or with IT Product....Show moreLast updated: 2 days ago
- Promoted
Technical Lead
MphasisThoothukudi, IN Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL.
Experience in development an...Show moreLast updated: 3 days ago
- Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI)Thoothukudi, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 3 days ago
- Promoted
Team Lead
Zensar Technologiesthoothukudi, tamil nadu, in ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 15 days ago
- Promoted
IT Lead - Application Support (ZOHO Suite)
Kaplan Middle East & North AfricaThoothukudi, IN IT Lead - Application Support (ZOHO Suite).The IT Lead - Application Support (ZOHO Suite) is the technical subject matter expert responsible for the end-toend administration, configuration, customi...Show moreLast updated: 4 days ago
- Promoted
SaaS Customer Support
PlusVibeThoothukudi, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 17 days ago