Kinaxis RapidResponse Application Support Consultant

Role Overview

We are looking for a Kinaxis AMS Support Consultant to provide application management, issue resolution, and functional support for Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation.

Key Responsibilities

• Provide Level 2 / 3 functional and technical support for Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity).
• Perform root cause analysis , troubleshoot system and data issues, and provide timely resolutions.
• Assist in minor configuration changes , workbook and dashboard modifications, and report building.
• Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow / Jira).
• Support data validation and reconciliation between Kinaxis and source systems (ERP, SAP, Oracle).
• Collaborate with internal COE or Kinaxis team for escalations and version upgrades.
• Ensure change requests and fixes follow proper testing and release processes.
• Create and maintain knowledge base documents, SOPs, and user guides .

Required Skills