Assistant Manager

Key Responsibilities : - Supervise the order management team and ensure accurate entry and processing of sales orders in SAP. - Oversee Contract Lifecycle Management (CLM) and pricing uploads within SAP. - Ensure maintenance of field contracts, sample orders, and return processing for retailers. - Monitor order status, resolve discrepancies, and handle customer complaints related to order fulfillment. - Audit digital catalogs and ensure data accuracy across SAP-integrated systems. - Lead digital product launches and coordinate release schedules. - Collaborate with internal teams (Sales, Finance, Logistics, Customer Service) to resolve order-related issues. - Establish and monitor operational metrics (e.G., order accuracy, cycle time, fulfillment rate). - Evaluate system performance and recommend updates or automation improvements in SAP. - Maintain documentation for all order management processes, including SOPs and reporting templates. ________________________________________ Qualifications : - Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field. - Minimum 5 years of experience in Order Management or Operations, with at least 2 years in a supervisory role. - Hands-on experience with SAP Order Management modules (SD, MM, CLM). - Strong understanding of pricing, contracts, and digital catalog management in SAP. - Proficiency in MS Office, especially Excel. - Excellent communication, leadership, and problem-solving skills. - Ability to work independently in a fast-paced, dynamic environment. ________________________________________ Preferred Skills : - Certifications such as APICS, PMP, CPIM, or ITIL. - Experience with Sterling OMS, Oracle, or other ERP systems is a plus. - Familiarity with Six Sigma or other process improvement methodologies.