Lead Network Engineer

Job Title :

Lead Engineer – Enterprise Network Operations

Department :

Engineering and Operations

Location : Mumbai

Reporting :

Associate Director Network Operations

Job Type : Full Time

Shift : Rotational Shift

PRE-REQUISITES

Technical expertise on all or either of the following platform

Cisco catalyst and Nexus switching and wireless

Arista switching

HP / Aruba switching and wireless

Meraki switching and wireless

Mist wireless

Infoblox DDI

Strong troubleshooting skill sets

Conceptually strong in the following switching and wireless technology

HSRP / VRRP

STP / VTP

VSS / VPC

Ether-Channels, Stacking of switches (IRF, Cisco Stack)

Stand-alone AP, IAP, Flex-connects, Wireless bridge

RESPONSIBILITIES

Engineers who have a passion for providing outstanding customer service.

24x7 support of Enterprise Networks of large global clients that have a distributed LAN / Wireless / DDI setup

Will be a part of a team of who are responsible for handling (switching / wireless / DDI) network operational / problem management issues.

Ticket resolution - work and resolve trouble tickets, handle ticket escalation

Queue Management - monitor ticket queue, ensure assignment / resolution and closure

Create Method Of Procedure and / or Standard Operating Procedure document

Plan and execute Change Management processes

Performance Tuning of network devices and create Service Improvement Plans

Plan and perform firmware upgrade

Work with hardware / software vendors to resolve problems

Train and mentor juniors

Act as an SME SPOC for certain network products

Interface with customer on calls and lead technical meetings

Assist in Root Cause Analysis (RCA)

Provide technical inputs for weekly / monthly customer service review reports

Any additional task given to the incumbent from time-to-time based on business needs

TRAINING AND CERTIFICATION

Cisco certification and Aruba / Juniper certification will be added advantage

EXPERIENCE

Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

Bachelor in Engineering - Computers / Electronics / Communication or related field

Graduate / Post Graduate in Science / Math / IT or related streams with relevant technology experience

OTHER SKILLS

Good communication skills - written as well as verbal

Passion to work and learn new technology

ITIL process awareness