Team Lead, Operational Risk Management, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

The candidate in this role will own (design, implement, improve, monitor and steer other teams & vendors) the overall governance & controls framework across all products, channels and services of Consumer bank. S / he will ensure internal and pertinent local / global regulatory guidelines are implemented or reporting’s are done by teams concerned in time and with the desired quality. As a gatekeeper for all regulations & controls, this person will ensure operational risk identification, periodic management awareness & management as well.

Key Accountabilities

Act as the CBG Unit Operations Risk Manager, managing operational risks & events :

Enhance risk governance at CBG India by facilitating various Committees within the unit and providing due representation in governance committees across the bank.

Ensure timely implementation of operational risk policies, standards and guides

Develop and ensure timely implementation of unit specific operational risk policies, standards and procedures

Review and ensure approvals are obtained for deviations from corporate operational risk policies and standards

Co-ordinate audit and regulatory inspections

Ensure timely reporting of Ops risk events and the completeness and correctness reporting being done in accordance with Group’s reporting and classification standards

Reviewing & providing advisory guidance on the appropriateness of risk mitigating measures / plans

Analyzing and reporting operational risk events, loss trends and root cause to CBG / SU management and relevant risk and control committees.

Key Risk Indicators monitoring.

Job Duties & Responsibilities

Risk and Control Self Assessment

Identify / update the scope of RCSA to be completed for CBG India.

Plan and implement the RCSA program across all areas within CBG

Provide guidance on identifying and assessing inherent / net / residual risks and aligned internal controls

Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections

Governance of Partnership tie-up

Facilitate the Outsourcing Risk Review with the control teams including ISS, Operations, Technology, Audit, GPS, Risk, Legal and Compliance

Facilitate the assessment process required for Outsourced Service Providers with the Ecosystem partners and the control teams

Product / Process Risk reviews

Facilitate NPA review and approval process for CBG products within the Country and Regional stakeholders

Review of periodic Product releases

Review Standard Operating procedures as and when needed and highlight controls to be built in

Identification and running of theme based reviews of the processes from Controls perspective

Business Risk Management

Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams, and facilitate the process of risk acceptance.

Co-ordinate with Legal and Compliance teams for necessary Regulatory compliance and communications. Represent CBG at the Country RGG.

Facilitate the business and operations team in establishing the risk framework for CBG and ensuring timely closures.

Pro-active audits to ensure the best possible audit rating

Liaise with the Audit team for establishing a risk based audit approach for CBG

Co-ordinate with the audit team for assessments pertaining to CBG. Close monitoring & tracking on audit issues pertaining to CBG

Business Continuity Management

Ensure timely implementation of BCM policies and standards

Ensure timely reporting / escalation of incidents causing disruptions to the business

Highlight key BCM issues to unit mgmt and track action plans to closure

Stakeholder Talent Management

Coordinate during regulatory inspections to ensure data and responses provided are in line with requirements

Timely identification of resource requirements and onboarding + retention of selected team

Manage & supervise team, maintaining team productivity and motivation levels

Creating knowledge depth in the team by regular training & knowledge assessments, upskilling – to aid in business continuity

Constant compliance to laid down training & certification requirements

Required Experience

Minimum 12 – 15 years’ experience in banking, operational risk management, business controls

Experience of multi-tasking, managing multiple stakeholders and independently having CXO level interactions

Education / Preferred Qualifications

Bachelor’s degree from a recognized university

Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience

Professional qualifications on projects and change management are desirable but not mandatory

Core Competencies

Understanding of country regulation specifically in consumer / retail banking space is a must

Understanding of digital lending processes

Periodic review of the unit specific KRIs / Common KRIs in consultation with BU / SU Head.

Analyze and monitor the KRI data and trends.

Highlight KRI trends and issues / exceptions to BU / SU mgmt and relevant risk and control committees and forums

Technical Competencies

Data Analysis : Proficiency in analyzing data to identify trends, patterns, and potential risks.

Timely implementation of BCM policies and standards

Analyse and monitor the KRI data and trends