Telesales Performance Manager
AmbakPune, Republic Of India, IN10 days ago
Job descriptionAttrition, Shrinkage, Occupancy, Login Hours Productivity, Conversion %, AHT, Contractibility Dialer utilization and lead penetration Ensure 100% adherence to SOPs, quality parameters, and call hygiene Act as a bridge between on-ground tele-sales teams and business stakeholders Collaborate closely with Quality, HR, Training, and Product teams to drive performance Own key SLAs linked to sales volumes, TATs, and lead utilization Process Excellence& Escalation Handling Identify workflow gaps and proactively implement process improvements Resolve escalations and lead by example in high-pressure or volume surge environments Support hiring, training, and team development initiatives 6–12 years of relevant experience in outbound tele-sales / inside sales Minimum 3–5 years in a team lead / assistant manager capacity managing 15+ team members Hands-on with sales CRMs, dialers (e.G., Ameyo, Exotel), Excel, and reporting tools Strong understanding of operational levers and BPO / tele-sales metrics Excellent communication, people management, and problem-solving skills
Key Responsibilities :
- Tele-Sales Team Management
- Manage and lead a team of 15–20 outbound tele-sales executives
- Ensure daily performance targets (logins, calls, conversions) are met and exceeded
- Conduct regular team huddles, feedback sessions, and performance reviews Operational
Metrics Ownership :
Monitor and drive KPIs including :
Stakeholder & SLA Management :
What We’re Looking For :
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Performance Manager • Pune, Republic Of India, IN