Escalation Manager [06 / 10 / 2025]

Protium : The Company

We are engineering driven, risk focused, lending nbfc, giving credit to Indian SME / MSME for their secured and unsecured business needs.

• Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation models across the entire lending value chain.
• We are extremely well-funded to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises.
• Pan India presence with 3000+ Employees across 120+ branches.
• Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & Technology

Job Description :

1. Escalation management

2. Cross functional coordination

3. Stakeholder communication

4. Reporting & Documentation

5. Compliance & Quality

Criteria :

1. Min 5-8 years' experience in NBFC / BFSI

2. Good knowledge in lending industry

3. Experience in cross functional team like collection, customer service will be added advantage.