▷ (15h Left) Salesforce Commerce Cloud BA

Responsibilities :

• Gather and analyze business requirements from stakeholders, including marketing, merchandising, operations, and customer service teams.
• Translate business requirements into clear, concise, and testable user stories and functional specifications for the Salesforce B2C Commerce platform.
• Develop a deep understanding of the Salesforce B2C Commerce platform, its capabilities, and limitations.
• Collaborate with technical teams (developers, architects) to design and implement solutions that meet business needs and align with platform best practices.
• Configure and customize the Salesforce B2C Commerce Business Manager to support business requirements.
• Create and maintain process flows, data models, and other relevant documentation.
• Participate in testing efforts, including developing test plans and test cases, and ensuring the quality of implemented solutions.
• Facilitate communication and collaboration between business and technical teams throughout the project lifecycle.
• Identify and analyze potential risks and issues and propose solutions.
• Stay up to date with the latest Salesforce B2C Commerce features and industry trends.
• Provide training and support to end-users on Salesforce B2C Commerce functionalities.
• Contribute to the continuous improvement of our e-commerce processes and systems.

Qualifications :

Preferred Skills :