Infosys BPM is Hiring! Senior Consultant - Solution Design (Customer Service) - 6+ yrs exp

Company Description

Infosys BPM Ltd., a subsidiary of Infosys Ltd., focuses on integrated end-to-end outsourcing and delivers transformational benefits through reduced costs, ongoing productivity improvements, and process re-engineering. Established in April 2002, Infosys BPM operates in various countries including India, Poland, the United States, China, and more. The company has been consistently ranked among the leading BPM companies, receiving over 60 awards and recognitions in the last five years. Infosys BPM is known for its robust people practices and has been ranked among the top employers of choice.

Role Description : Title :

Senior Consultant - Solution Design - Customer Service Domain.

Experience :

6+ Years | MBA Mandatory

Location : Bangalore

Industry Exposure : Insurance, Life sciences, Healthcare, Travel, Logistics and Retail

Domain Experience : Customer Service, Service Desk (L1 + L2) and Product Support (L1 + L2)

Skill expectations

Advanced Understanding of shrinkages and effort estimation

Targeted Operating Model and its applications

Commercial Pricing Models

Customer Service, Product Support and Service Desk (L1, L2 etc) scopes supported across CEIU

PPT designing and presentation skills

Advanced Excel

Excellent Communication and stake holder management

Role Expectations for Independent Contributor

Create intelligent Questionnaire from the available details

Volume analysis from ITSM Platform, ACD Reports, CRM Platform etc.

Identification of Used Cases for Transformation opportunities

Effort Estimation modeling

Creating Banding structure as per TOM and scope of activities

Align Operations and Transformation productivity in the banding based on respective approvals

Update Solution assumptions

Review banding with respective delivery spocs and take signoffs

Provide TIG inputs based on solution

Write up solution response in PPT / Word / Excel

Defend solution with all key stakeholders

Present Solutions in client Orals

Conduct Due Diligence with clients on expected outsourcing initiatives