Customer Care Executive

Walk in Drive held at Mphasis Mangalore for a Voice process . Interested candidate please attend the walk in drive on the below address

Interview date : From 26th Nov to 5th of December 2025

Interview time : 10.30 am to 5pm

Job Description

Job Title : Customer Support Officer - BPO

Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office)

Shift time : M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location (Night shifts only)

Role & responsibilities

Respond to customer queries via inbound / outbound calls and emails within defined SLAs

Record interaction using client system with proper classification

Refer Knowledge base and perform task as per defined process

Follow up and closure of interactions to ensure customer satisfaction

Passionate about customer service

Comfortable with Rotational shifts, extended working hours and weekly offs.

Candidate should clear the V&A and online typing tests

Preferred candidate profile

Operating the computer- Intermediate

MS Office - Intermediate

Avaya / Phone Operating skills Beginner

Fluent in Spoken and written English with effective Business Communication

Communication in neutral accent over phone

Active listening and probing skills

Basic knowledge of Insurance

Graduate freshers with excellent communication skills

Analytical skills