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Manager Workforce Management

Manager Workforce Management

Intellicus TechnologiesNoida, Republic Of India, IN
1 day ago
Job description

Job Location : Noida / Indore / Bangalore

Exp : 5-9 years

Qualification :

  • This role is for Business Consultant. He / She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience.
  • Should have minimum 5 and maximum 9 years of experience in WFM role where the applicant has worked for all stages of WFM (Forecasting, capacity plan, roster & schedule)
  • Aptitude in creative problem-solving
  • Proficiency in MS Office
  • Familiarity with a wide selection of WFM software such as Verint, Genesis, Nice IEX etc. and databases.
  • Analytical mind with excellent data collection and analysis skills
  • Should be confident and excellent in communication both written and verbal
  • Should be willing to work in an individual contributor role
  • Graduate in any discipline.
  • Certified Management Consultant is a plus
  • Must be willing to travel as per business requirement

Job Responsibilities :

  • Organizing and executing assigned business projects on behalf of clients according to client’s requirements
  • Meeting with assigned clients when needed and perform an initial assessment of a problematic situation
  • Collecting information about the client’s business through a variety of methods (shadowing, interviews, reading reports etc.)
  • Analyse and interpret data to unearth weaknesses and problems, and comprehend the causes
  • Formulate recommendations and solutions with attention to a client’s wishes, capabilities and limitations forming concise reports
  • Present findings and suggestions to clients with ample justification and practical advice
  • Develop detailed business plans to drive small or radical changes
  • Assist the client in implementing the plan and resolve any occasional discrepancies
  • Provide guidance for any occurring problems and issues
  • Partner with Professional Services team to support project management from business capability standpoint.
  • Work as a business knowledge bridge between internal and external team.
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    Workforce Management • Noida, Republic Of India, IN