Customer Support Executive

Job Summary :

The Customer Support Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through prompt, professional, and empathetic communication.

Key Responsibilities :

Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.

Handle and resolve customer complaints efficiently while maintaining a positive company image.

Provide accurate product and service information to customers.

Process orders, forms, applications, and service requests.

Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution.

Maintain records of customer interactions and transactions in the CRM system.

Identify opportunities to improve customer experience and contribute feedback for process improvement.

Collaborate with other departments (e.g., Sales, Technical, Operations) to ensure seamless customer service delivery.

Stay updated on product knowledge, company policies, and new features or offerings.

Requirements : Graduation must.

0–3 years of experience in customer service, support, or a similar role.

Hindi and English speaking is must.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Patience, empathy, and a customer-first attitude.

Ability to multitask, prioritize, and manage time effectively.