Customer Support Coordinator

We&aposre looking for a friendly and organized Customer Support Coordinator to be a key point of contact for our customers.

You&aposll help people on their health journey by coordinating our advanced diagnostic tests and answering questions about our "Essentials" supplements. This is a hands-on role perfect for someone who loves to help people, is great with details, and wants to grow with our brand.

What You&aposll Do (Your Key Responsibilities)

Guide customers through our testing process : You&aposll be the main contact for scheduling tests, sending out kits, and making sure everything runs smoothly with our lab partners.

Answer customer questions : You&aposll handle inquiries for both our diagnostic tests (like "Where is my kit") and our Essentials supplements (like "How do I take this" or "Can you help me with my order").

Track everything : You&aposll keep our records updated, track the progress of every test, and ensure reports are delivered on time.

Solve problems : You&aposll help customers with any issues they have, from tracking a shipment to answering a product question, ensuring they have a great experience.

Report on what&aposs working : You&aposll help us keep an eye on our performance by tracking key numbers like test turnaround times and customer query volumes.

You&aposre a great fit if you have...

1-3 years of experience in a customer support or coordination role.

A passion for helping people and solving problems with a friendly attitude.

Amazing organizational skills – you&aposre great at managing details and keeping things on track.

Clear and simple communication skills, both written and verbal.

A knack for being proactive and spotting potential issues before they happen.

You&aposre comfortable using tools like Google Sheets / Excel for tracking. (Experience with Shopify or a helpdesk tool is a plus!)

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Skills Required

google sheets , Shopify, Excel