Desktop Support Engineer

TPhyderabad, telangana, in

30+ days ago

Job description

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance!

We are pleased to inform you about an exciting career opportunity with Teleperformance Global Services, India —a leading French-based multinational organization known for delivering exceptional customer and technical support solutions across the globe.

We are currently hiring for the position of Technical Support Executive . Please find the details below :

🔹 Job Title : Technical Support Executive

🔹 Domain : Technical Support (Voice / Non-Voice)

🔹 Experience Required : Freshers-1 Year

🔹 Job Location : Hyderabad

🔹 Shift Timings : Rotational Shifts (24x7)

Key Responsibilities :

Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
Troubleshoot and resolve hardware, software, and network-related issues.
Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
Document customer interactions, technical issues, and resolutions accurately in the CRM system.
Escalate unresolved or complex issues to the appropriate internal teams.
Maintain up-to-date knowledge of company products, services, and technical support protocols.
Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills :

Excellent communication and interpersonal skills.

Basic understanding of technical troubleshooting, IT systems, or networking.

Ability to work effectively in a fast-paced, team-oriented environment.

Strong problem-solving and analytical skills.

If this opportunity aligns with your career goals and aspirations, we would love to hear from you. Please share your updated CV at alok.sharma2@teleperformancedibs.com for further consideration.

Regards

Alok Sharma

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Desktop Support Engineer • hyderabad, telangana, in