Salesforce Administrator

About the Role

We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs.

Key Responsibilities

Serve as the primary system administrator for the Salesforce environment with 200+ users

Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity

Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules

Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials

Complete regular internal system audits and prepare for upgrades and new releases

Work with stakeholders to identify and gather requirements, design solutions, and implement new processes

Provide end-user training and first-line support for Salesforce users

Build and maintain custom reports and dashboards as requested by management

Design and develop advanced dashboards to provide actionable insights for different departments

Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI

Manage data migration, integration, and quality initiatives

Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC

Stay current with new Salesforce features and functionality

Qualifications

3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users.

Salesforce Administrator Certification (ADM 201) required; additional certifications preferred

Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.)

Experience with Salesforce Sales Cloud and Service Cloud

Strong understanding of Salesforce best practices and functionality

Proficiency in data management and data quality processes

Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem

Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable

Excellent problem-solving and communication skills

Ability to translate business needs into functional requirements

Strong project management skills and attention to detail

Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)

Technical Skills

Salesforce Sales Cloud and Service Cloud

Salesforce data loader and import tools

Salesforce reporting and dashboard creation

AppExchange applications management

Experience with Lightning Experience

Basic understanding of SQL and database structure

Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus)

Basic understanding of HTML and CSS

Soft Skills

Excellent verbal and written communication abilities

Strong interpersonal skills for working with various stakeholders

Proactive problem-solving approach

Detail-oriented with excellent analytical skills

Ability to prioritize and manage multiple projects simultaneously

Customer service orientation and training capabilities