Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)

📌 Important : To Apply

Please complete the following :

• Math / Logic Quiz (https : / / forms.gle / dnh8NdeCJKwDTK9r8)
• Onboarding Experience Questionnaire (https : / / forms.gle / eB5Pvq5JphEaSL3X8)

Send your resume with a cover letter explaining why this is the right job for you to :

📧 jobs@icaresoftware.com

Applications without the above will not be considered.

About iCare Software and the CSM Role

iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.

We are hiring Customer Success Managers to join our team remotely from India .

This hands-on role involves both strategic onboarding and technical customer support . You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You’ll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices.

⏰ This is a full-time remote role requiring work during U.S. business hours (typically 6 : 00 PM to 4 : 00 AM IST).

Let’s transform childcare together.

What You’ll Do🧭 Onboarding New Customers (Implementation)

🛠️ Ongoing Support

What We’re Looking For