Customer Delight Associate (Social Media)

Key Responsibilities

• Respond promptly and professionally to customer queries across social media channels (Instagram, X / Twitter, YouTube, etc.), live chat, and email.
• Manage DMs, comments, mentions, and tags — ensuring each user receives a thoughtful and empathetic response.
• Act as the brand voice on social media — maintaining a positive, engaging, and community-driven tone.
• Monitor social media conversations to identify user sentiment, trends, and potential issues, and collaborate with internal teams for timely resolution.
• Outcall or connect with users when required to ensure exceptional service recovery.
• Understand and troubleshoot common issues related to app functionality, subscriptions, and content access.
• Partner with the social media and marketing teams to provide insights from user interactions and contribute to engagement strategies.
• Keep detailed records of user interactions, comments, and resolutions using internal tools and dashboards.

Requirements

About KUKU

Founded in 2018, KUKU is India's leading storytelling platform, offering a vast digital library of audio stories, short courses, and microdramas. KUKU aims to be India's largest cultural exporter of stories, culture, and history to the world with a firm belief in 'Create In India, Create For The World'.

We deliver immersive entertainment and education through our OTT platforms : Kuku FM, Guru, Kuku TV, and more. With a mission to provide high-quality, personalized stories across genres from entertainment across multiple formats and languages, KUKU continues to push boundaries and redefine India's entertainment industry.

Website : www.kukufm.com

Android App : Google Play

iOS App : App Store

LinkedIn : KUKU

Ready to make an impact Apply now!

Skills : english,voice,social media,instagram,customer support,meta,hindi,customer query,facebook,non voice,chat process

Skills Required

Email, sprout social , instagram , Twitter, hootsuite, facebook, Youtube, Social Media, Live Chat