Customer Success Associate

Customer Support Executive

Location : Goa (Full-time, In-office)

Company : The Stack

About The Stack

The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer Support Executives who will deliver an exceptional service experience across digital communication channels.

Role Overview

You will be the primary point of contact for customers across email, WhatsApp, and phone. This role requires strong written and verbal communication, patience, empathy, and a structured problem-solving approach. You will manage product information queries, shipping and order status requests, and work closely with our logistics and warehousing partners to ensure timely resolutions.

Key Responsibilities

• Respond to customer inquiries across email, WhatsApp, and phone with clarity, professionalism, and empathy.
• Provide accurate product information and support customers in understanding usage, benefits, and related queries.
• Manage order status communication end-to-end including dispatch, tracking, delivery issues, and returns / exchanges.
• Coordinate with our third-party warehouse and logistics teams to resolve escalations, delivery delays, or fulfillment errors.
• Create customer tickets, track progress, and follow up until successful closure.
• Build and maintain customer experience SOPs and response templates to enhance consistency and efficiency.
• Maintain customer records and support documentation.
• Identify recurring issues, customer feedback themes, and improvement opportunities for the operations and product teams.
• Represent The Stack’s values of evidence-based clarity, transparency, and customer trust in all interactions.

Requirements

What We Offer

Work Setup

How to Apply

Send your CV to support@thestack.club with the subject Customer Support Executive – Goa and a short note on why you’d like to join The Stack.