Assistant Manager-F&B Service

About the Company

TajSATS Air Catering Ltd is a joint venture between Indian Hotels Company Limited (IHCL) and SATS Limited. TajSATS with over 49 years of expertise as India's largest airline catering company, is a proud member of India's largest conglomerate — the Tata Group. Currently the market leader in Airline catering in India, TajSATS has kept pace with the evolving demands of the industry.

Besides catering to International, Domestic and Charters flights, the company also provides Institutional & Outdoor Catering to leading Multinationals Companies, Institutes, QSRs and Hospitals under a new Brand – NEKTA Food Solutions . The company provides comprehensive institutional catering and dining solutions across corporate offices, healthcare, education, and industrial sectors. With a strong focus on quality, hygiene, and innovation, Nekta delivers nutritious and customized meal experiences backed by the trusted Taj SATS legacy.

TajSATS is currently hiring candidates for F&B Service department for catering operations at a premium hospital in South Mumbai.

About the Role

The Assistant Manager – Food & Beverage will supervise and coordinate daily inpatient food service operations, including meal preparation, dietary checks, tray assembly and distribution.

A preffered candidate for the below mentioned role will be with prior work experience from a hospital or healthcare industry, with a strong understanding of patient dietary requirements, clinical coordination and healthcare service standards

Responsibilities

Ensure compliance with prescribed patient diets in coordination with the Dietetics / Nutrition team.

Monitor service workflows to ensure meals are delivered accurately, safely, and on time.

Oversee the cleanliness, hygiene, and safety standards of all F&B areas in accordance with hospital protocols.

Supervise F&B supervisors, stewards, and service staff working in inpatient areas.

Schedule staffing, Duty roster and shift planning / allocation manage attendance, and allocate duties to ensure adequate coverage reduce attrition and control absenteeism.

Conduct training sessions on food safety, service standards, patient interaction, and hygiene.

Monitor room service & RT / Liquid Feed delivery and clearance time.

Provide coaching, performance feedback, and support employee development.

Ensure courteous, compassionate, and professional service delivery to patients and attendants.

Handle escalations related to meal service, special meal requests, or service concerns.

Conduct patient rounds to assess service quality and gather feedback.

Implement service improvements based on patient satisfaction metrics.

Patient satisfaction scores - above 85 %.

Ensure full compliance with hospital policies, infection control protocols, HACCP standards, and regulatory requirements.

Conduct regular hygiene audits of kitchens, pantries, and service areas.

Ensure proper documentation of food safety practices, SOP adherence, and quality checklists.

Work closely with Dieticians, Nursing Teams, Housekeeping, and Clinical Departments for seamless service delivery.

Control Breakages and maintain inventory, coordinate with KST team for CCG inventory.

Support the Manager F&B in preparing reports, audits, and departmental initiatives.

Qualifications

Bachelor’s degree in Hospitality Management, Hotel Management, Food & Beverage Management, or related field.

3–5 years of experience in F&B operations, preferably in a hospital or healthcare setting.

Required Skills

Rotational shifts, including weekends or holidays as required

Frequent movement across inpatient floors and service areas

Ability to stand for extended periods and supervise frontline staff

Strong leadership and team management

Excellent communication and interpersonal skills

Customer service orientation with patient-centered approach

Problem-solving and conflict-resolution abilities

Knowledge of dietary guidelines and hospital catering processes

Attention to detail and organizational skills

Ability to work in fast-paced, high-pressure environments

Pay range and compensation package

INR 6–7 lakhs per annum , based on experience and qualifications.

However, salary is not a benchmark for the best-suited candidate , and exceptional candidates may be offered compensation commensurate with their skills, expertise, and overall fit for the role.

Equal Opportunity Statement

TajSATS Air Catering Limited is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We provide equal employment opportunities in all aspects of hiring, training, promotion, and compensation. We are dedicated to creating a supportive environment where every employee feels valued, respected and empowered to contribute to exceptional patient care.